Privacy Policy
Your Privacy Rights
Contractor Appointments.com (“Contractor Appointments,” “we,” or “our”) respects the privacy of our users. This Privacy Policy is intended to describe for you the information we collect, how we may use that information, with whom we may share that information, and your choices about such uses and disclosures. We encourage you to read this Privacy Policy carefully when using our website or services or transacting business with us. By using our website, you are accepting the practices described in this Privacy Policy. If you have any questions about our privacy practices, please refer to the end of this Privacy Policy for information on how to contact us.
Information We Collect About You
We may collect personal information that can identify you such as your name and email address. When you provide personal information through our website, the information may be sent to servers located in the United States and other countries.
- Information you provide: We may collect and store any personal information you enter on our website, such as your name, address, email address, telephone number, credit card information, and other personally identifiable information. When you join Contractor Appointments by requesting a free quote, you are opting in to receive emails from us or about Contractor Appointments/CostGuide.com, other brands. You can opt-out of notifications by replying to emails you’ve received, using the unsubscribe link in the email, or contacting us via email at unsubscribe@contractorappointments.com. Note: you cannot opt out of receiving certain administrative or legal notices from us. You can also opt out of texts by replying STOP to any numbers you have opted in previous for.
- Information from other sources: We may also obtain both personal and non-personal information about you from business partners, contractors and other third parties, such as updated delivery and address information, purchase history, and demographic information.
Use of Cookies and Other Technologies to Collect Information
We use various technologies, such as cookies and web beacons, to collect information from your computer and about your activities on our site. This information includes your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us, and the referring website address. We may allow third-parties, including our authorized service providers, advertising companies, and ad networks to display advertisements on our site. These companies may use cookies to collect information about users who view or interact with their advertisements. Our website does not provide any personal information to these third parties.
How We Use the Information We Collect
We may use information that we collect about you to:
- Deliver the products and services that you have requested;
- Manage your account and provide you with customer support;
- Perform research and analysis about your use of, or interest in, our products, services, or content;
- Communicate with you by email, postal mail, telephone and/or mobile devices or send newsletters, promotional offers, sweepstakes, customer feedback surveys, and other relevant legal notifications about products or services that may be of interest to you either from us.
- Communicate with you via phone or email with regard to partially completed service requests;
- Develop and display content and advertising tailored to your interests on our site and other sites;
- Perform background screening, which may include the use of third parties or service professionals;
- Enforce our terms and conditions as stated in our Terms of Use;
- Manage our business; or
- Perform functions as otherwise described to you at the time of collection.
- The above excludes text messaging originator opt-in data and consent; this information will not be shared or sold to any third parties.
Financial Information for Service Professionals
For service professionals, we may use financial or payment method information to process payment for any purchases made on our website, enroll you in the discount, rebate, and other programs in which you elect to participate, to pre-qualify you for credit card and other offers that you might find of interest, to pre-qualify you to participate in our contractor network, to protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business.
With Whom We Share Your information
We want you to understand when and with whom we may share personal or other information we have collected about you or your activities on our web site or while using our services. We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared. We may share personal information with:
- Authorized service providers: We may share your personal information with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, delivering packages, providing customer service and marketing assistance, performing business and sales analysis, supporting our website functionality, and supporting contests, sweepstakes, surveys and other features offered through Contractor Appointments.com or performing background checks of service professionals. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
- Other Situations: We also may disclose your information:
- In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.
- When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce Contractor Appointments.com terms and conditions or other agreements or policies.
- In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
Aggregated and Non-Personal Information
We may share aggregated and non-personal information we collect under any of the above circumstances. We may also share it with third parties and affiliated companies to develop and deliver targeted advertising on our websites and on websites of third parties. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated information with third parties, including advisors, advertisers and investors.
How You Can Access Your Information
If you have an online consumer account with us, you can access and review your personal information by logging into your account. You can also review and update your personal information by contacting us. You can also choose to have your account disabled by contacting support@contractorappointments.com. After you deactivate your account, you will not be able to sign in to our website or access any of your personal information. If you deactivate your account, we may still retain certain information associated with your account for analytical purposes and recordkeeping integrity, as well as to prevent fraud, collect any fees owed, enforce our Terms of Use, take actions we deem necessary to protect the integrity of our web site or our users, or take other actions otherwise permitted by law.
Your Choices About Collection and Use of Your Information
At any time, you can choose to no longer receive commercial marketing or promotional emails or newsletters from us by accessing your user account and opting out. You also will be given the opportunity, in any marketing email that we send to you, to opt out of receiving such messages in the future, or by replying to any of these emails. Be sure you include your name and email address. It may take up to 10 days for us to process an opt-out request. We may send you other types of transactional and relationship email communications, such as service announcements, administrative notices, and surveys, without offering you the opportunity to opt out of receiving them. If you prefer not to have us share your email address & other information with selected providers of goods and services that may be of interest to you, you can notify us at any time by emailing us at support@contractorappointments.com.
Exclusion of Opt-In Data and Consent
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How We Protect Your Personal Information
We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees are permitted to access personal information, and they may do so only for permitted business functions. We want you to feel confident using our website to transact business. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure. Please refer to the Federal Trade Commission’s website at http://www.ftc.gov/bcp/menus/consumer/data.shtm for information about how to protect yourself against identity theft.
Blogs, Bulletin Boards, Chat Rooms and Other Social Media Sites
We may provide areas on our websites where you can post information about yourself and others and communicate with others, as well as post comments (e.g. pictures, videos, audio files, etc.). Such postings are governed by our Terms of Use. In addition, such postings may appear on other social media websites or when searches are executed on the subject of your posting. Please note that whenever you voluntarily disclose personal information on public web pages, that information will be available to the public.
Children’s Privacy
Our website is a general audience site, and we do not knowingly collect personal information from children under the age of 13. If you become aware that a child has provided us with personal information without parental consent, please contact us at support@contractorappointments.com and we will take steps to remove such information and terminate the child’s account.
Visiting Our Websites from Outside the United States
This Privacy Policy is intended to cover collection of information on our website from residents of the United States. If you are visiting our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.
No Rights of Third Parties
This Privacy Policy does not create rights enforceable by third parties or require disclosure of any personal information relating to users of the website.
Changes to this Privacy Policy
We will occasionally update this Privacy Policy to reflect changes in our practices and services. When we post changes to this Privacy Policy, we will revise the “last updated” date at the top of this Privacy Policy. If we make any material changes in the way we collect, use, or share your personal information, we will notify you by sending an email to the email address you most recently provided us in your account, profile or registration (unless we do not have such an email address), or by prominently posting notice of the changes on our website. We recommend that you check our website from time to time to inform yourself of any changes in this Privacy Policy or any of our other policies.
How to Contact Us
If you have any questions about this Privacy Policy or if you would like to request information about our disclosure of personal information to third parties for their direct marketing purposes, please contact us by email or postal mail as follows: Privacy Policy Inquiry, 506 Kenny Rd, Saint Paul, MN 55130 or email us at support@contractorappointments.com.
Your California Privacy Rights
If you are a resident of California, in addition to the rights set forth above, you have the right to request information from us regarding the manner in which we share certain categories of personal information with third parties. California law gives you the right to send us a request at a designated address to receive the following information:
- the categories of information we disclosed to third parties for their direct marketing purposes during the preceding calendar year;
- the names and addresses of the third parties that received that information; and
- if the nature of the third party’s business cannot be determined from their name, examples of the products or services marketed.
We may provide this information in a standardized format that is not specific to you. The designated email address for these requests is support@contractorappointments.com.
Do Not Call Policy
Contractor Appointments takes its responsibilities about customer information and customer service very seriously. In support of this commitment, Contractor Appointments has adopted the following Do Not Call Policy.
No employee or agent of Contractor Appointments shall engage in telemarketing practices that violate the terms of the Telephone Consumer Protection Act of 1991, the FTC Telephone Sales Rule, or state law or regulation.
Contractor Appointments maintains a record of the name and telephone number for consumers who do not wish to be called. If you don’t want to receive sales calls from Contractor Appointments, just ask us to place your name on our Do Not Call List. We will note your request immediately, and will remove your information from active lists within 30 days.
You can make your request in writing by mailing us at 506 Kenny Rd, Saint Paul, MN 55130 or by phone by calling 1-866-805-1188. When you make a request you must include your name, address and telephone number(s) you want to be included on our list. If your information changes, please notify us of the new name, address, and telephone number(s) in order to remain on our Do Not Call List. If you would like us to remove you from our Do Not Call List in order to receive our telephone solicitations, notify us by contacting us at the above address or telephone number.
All Contractor Appointments personnel involved with telemarketing and/or telephone solicitation for Contractor Appointments are trained, informed, and directed to comply with Contractor Appointments Do Not Call Policy.
Upon request, Contractor Appointments will provide its Do Not Call policy. The policy is also available online at the following web address:
https://contractorappointments.com/terms
Thank you for your interest in our Privacy and Do Not Call Policies.