Go ahead, call/text ahead.
What if I call/text to confirm and I can’t reach them?
These customers book a specific time to meet with you, so they are expecting you at that appointment. Make sure to also text, not just call, to confirm, because customers often don’t answer unknown numbers. We do recommend still showing up to the customer’s booked date/time since this is their expectation. If they are a no-show and you cannot reach them, then you can request a credit.
What if they don't "qualify" over the phone?
If a customer's project type, after clarification, does not fit your profile, you can request an appointment credit within your dashboard. Please note, we understand every contractor may have unique “qualifying” questions and may choose not to meet with some customers due to these reasons. Any customer that a contractor chooses not to meet with will not be eligible for appointment credit.
What if I call and the project doesn't match what I do?
If the project doesn’t match your contractor profile, you can request an appointment credit, or request partial appointment credit if the project matches a different project category in your profile. Please contact email@example.com if you need to change your project categories.
What if the phone number is disconnected or unreachable?
We do recommend still showing up to the customer’s booked date/time since this is their expectation. If they are a no-show and you cannot reach them, then you can request a credit.
What if they cancel on the phone?
Customers can cancel for many reasons, and not all are eligible for appointment credit. Customers who are postponing projects until a future date or do not meet a specific set of qualification criteria are not eligible for appointment credit. If the customer was not looking for the estimate or it was a mistake you are eligible for appointment credit. Please see our Terms of Service for all returnable reasons.
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